Auto Detailing Blog
At Shine Auto, we stand behind the quality of our gear just like we stand behind our detailing. To keep our operations lean and our prices fair, we strictly adhere to a Defects-Only Return Policy
.1. All Sales Are Final
Please choose your size and style carefully. We do not offer returns or exchanges for "change of mind," incorrect size selection, or buyer’s remorse.
2. Returns for Manufacturing Defects Only
We only accept returns if the merchandise arrives damaged or defective. This includes:
- Significant printing errors (misaligned or blurred logos).
- Structural damage (holes, torn seams, or broken zippers) present upon arrival.
- Material flaws that affect the integrity of the item.
3. Reporting a Defect
If your item is defective, you must notify us within 7 days of receipt:
- Email: Hayden.A.Lance.Owner@shineauto.biz
- Include: Your order number and a clear photo of the defect.
4. Resolution
Once the defect is verified by our team, we will provide a pre-paid shipping label for the return. You will have the choice of:
- A replacement of the exact same item (subject to availability).
- A full refund to your original payment method.
5. Exclusions
This policy does not cover damage caused by normal wear and tear, improper washing, or exposure to detailing chemicals/abrasives after the item has been worn or used.
